Refund policy
Customer Service (Email: info@strivongolf.com)
General Return Policy
Most items shipped from Strivon can be returned within 14 days of delivery. Some products may have different policies or requirements.
📌 Important: Please contact us before returning an item to receive the return shipping address and further instructions.
Return Policy: 100% Money-Back Guarantee
We offer a full refund (excluding shipping fees & return processing fees). Returns are accepted only for the Strivon Pod Starter Pack or Pro Pack (formerly Golfpod), as long as the items are complete and undamaged.
Non-returnable items: Accessories such as the Phone Holder, MagSafe Holder, or Bluetooth Remote cannot be returned individually.
How to Request a Return:
- Initiating a Return: Contact us within 14 days of receiving your order and provide a reason for the return. No returns will be accepted after 14 days.
- Once your return is approved, we’ll provide you with the shipping address. You must send the item back within 7 days. Returns shipped after this deadline will only be eligible for a 50% refund. Please note that a tracking number is required to process your return.
- Refund Processing: Once we receive and inspect your return, the refund will be issued to your original payment method within a few business days.
Defective Products
If you receive a defective product despite our quality controls, please contact us within 30 days of delivery and describe the issue. We may request a photo or video to verify the defect. If deemed necessary, we will send you a replacement product at no additional cost.
Strivon Club Paid Memberships (formerly Golfpod Club):
All services and memberships already paid for the current billing cycle are non-refundable. You may cancel your membership at any time, and it will not renew for the next billing cycle.